5 Easy Steps to Improving Your Security Guard Service
When property managers employ security guard companies they have a picture in your mind of what their contract security force will look like, but too often what they get is not what they pictured. What we have discovered is that almost all security guard companies are capable of supplying the support that property managers want, but too often do not because of a lack of continuing excellent control procedures.
Security guard companies are unlike any seller that a property supervisor usually hires. If you employ a painter, then you are able to see whether or not they do their tasks by taking a look at the walls. However, when you employ a security guard company, how often can you see if the guard organization is doing their job which includes running background checks and drug screenings, providing great training for your guards, and effectively monitoring and supervising your defenses. In the majority of instances they probably are, but it is important to employ a system of verification and quality control to make sure that issues associated with the lack of doing these tasks don’t start to happen.
In this article we’ll talk five (5) simple actions to enhancing your security guard service and attaining what you imagine as your perfect keyholding London.
Display Your Guards Qualifications
In many states, guards are mandated to have a specified level of training before they can start working as security guards. If your state is among these states, make sure that your security guard organization is compliant.
If you’re in a state where there are no state requirements for guard certification, then investigate the sort of training that is being supplied by your security provider and inquire does it seem decent.
Additionally, is your security guard firm performing history and drug screenings on all of your defenses BEFORE they send them to your property? If they’re, they ought to be supplying you with verifications. Otherwise, why?
Another excellent way to screen if the guard is a good match for your house is to perform a short”interview” to get a feel for the guard and to explain your expectations. This initial dialogue will tell you a lot on what to expect from this guard and it gives you a chance to ask another guard if you feel that it is necessary.
Evaluate Guard Training
Although most security guard companies have a very comprehensive orientation that introduces each guard to the company itself, in several circumstances the guard’s orientation to his delegated land is not as complete. We call the orientation for the delegated land”Website Specific Training”. Learn What your site specific training resembles:
• Does it happen at your property?
• How long is each new officer educated?
• How long does the security firm double lender? (Double banks is the process of having a seasoned guard working at the same time as the new guard.)
Determine the response to each of the questions and make sure that they match what you feel is adequate. You should even consider sitting in on your security guard company’s orientation and your site special training to get an understanding of what goes into preparing a guard to work at your property.
Guard supervision is among the main factors of good security guard support. When security companies provide poor supervision, there is not enough emphasis put on preventing errors, problems, and complaints. Lack of supervision also removes the opportunity for the guard to understand and better understand their duties. If the guards aren’t being supervised, they start to feel that their job is not significant and they start to see themselves as less of a part of the security team. When guards don’t feel as part of your team it generally contributes to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Based on the structure of your contract, on-site supervisors may not be included. If your contract does not require onsite oversight, how does your security guard firm remotely oversee its defenses? Outside of the Standard security firm field supervisor spot checks, the two methods of remote supervision that prove most effective are:
In case your guards must produce rounds of your property, then a system for tracking them while on duty is essential. Officer Tour Tracking Systems provide a remote means of monitoring the guards while they’re in your property. These tracking systems allow the security guard company to monitor the time and log the activity of these guards while they’re making rounds to several areas in your property. Most Officer Tour Tracking Systems can create reports which empower the security guard firm to quickly get an understanding of if the guard is making rounds. The property manager also needs to be provided with an abridged version of these reports.
Along with Officer Tour Tracking systems, we have discovered that using a system for guards to check in frequently with the security guard provider provides a way of earning sure that each guard is safe and alert. By having guards check-in frequently with the security guard company, at least each 30 minutes, guards feel that their security is important and that being awake and attentive is an significant part their job.
Inspect Your Guards
After hours inspections of your defenses are almost always good ways of finding out exactly what is happening with your security while you aren’t there. During these inspections, make sure to ask your security guards questions regarding their responsibilities and duties to make sure that they understand their tasks. In reality, we suggest having your security guards audited regularly, officially (i.e. post inspection) and (i.e. secret shopped) by a licensed security adviser as part of your continuing security program. Bear in mind, when choosing a security adviser be confident that the adviser is not actually a security guard company. If so, your audit is sure to develop issues with your current security guard company.